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Shipping Costs & Delivery Times

Orders must be placed by 2pm PT to start processing on the same day. Processing time usually takes 1 business day. Delivery times are based on orders placed between Monday – Friday. 


 

If your order contains a hazmat item, it will ship ground (2-8 days total delivery time.)

Orders must be placed by 12pm PT Monday – Friday to start processing on the same day. Processing time usually takes 1 business day. Delivery times are based on orders placed between Monday – Friday. Dermanex.com offers FREE STANDARD GROUND SHIPPING on all U.S. merchandise orders $50 and over (excluding taxes). Orders $50 and over always ship for free—no promotion code needed. For shipments totaling less than $50, there is a delivery charge of $10 for Standard Ground shipping. Hawaii, Alaska, Puerto Rico& GuamFor shipments to Hawaii, Alaska, Puerto Rico and Guam we offer USPS (Priority), Standard Ground ,3 Day ,2 Day and 1 Day shipping services. For more information, please contact our customer service department at 714-257-9327. P.O. BoxIf you are shipping to a U.S. P.O. Box, we offer USPS Priority free on orders $50 and over. International ShippingFor international shipping charges vary according to volume, weight and overall dimension of your package. We ship your order via DHL. For more information, please contact our customer department at 714-257-9327. Multiple Shipping AddressesAt this time, we can only ship to one address per order. To ship to multiple addresses, please contact our customer service department at 714-257-9327. Business Days & HolidaysAll orders ship Monday - Friday, excluding federal holidays within the United States. For Standard Ground shipping, 2 Day and 1 Day Shipping: orders must be placed by 2 pm Pacific Time (PT) to be processed on the same business day otherwise it will be processed the next day. 

Packages do not ship from our distribution centers on the following holidays (UPS orders only):


  • New Year's Day
  • Martin Luther King Jr. Day
  • President's Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Thanksgiving
  • Christmas
 

For packages shipping to Hawaii & Alaska, P.O. Boxes and APO/FPO/DPO Military Addresses using USPS Priority there are additional holidays in which packages do not ship from our distribution centers including: Martin Luther King Jr. Day, President’s Day, Columbus Day, and Veteran’s Day. Tracking OrdersWhen your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail. You may also call Dermanex's Customer Service at to track your order.  For more information or questions, please send us an email at service@dermanex.com or call 714-741-0088.

Office Hours: Monday – Friday: 9am – 6pm PT.




 

 
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