Returns & Exchanges
If you are not completely satisfied with a Dermanex.com purchase or gift for any reason, please return it for a full refund. Please note that the customers are responsible for return shipping fees. We regret that we are unable to refund your original shipping charges unless the return was a result of our error.
For a full refund of your item, contact our customer service via email/phone within 14 days of the date you receive your item and we will provide you with a Return Merchandise Authorization number (RMA#). An RMA# is required to process returns and issue credit. Your item must be sent back to us within 30 days of the purchase date.
♦ If you contact us for returns between 14-30 days of the date you receive your item, you will receive a refund in the form of online store credit for the product.
♦ Items returned 30 days after the purchase date will not be refunded.
♦ Dermanex.com is unable to offer exchanges by mail.
How to return your item(s)
Dermanex.com Returns by Mail
1. Contact us by email firstname.lastname@example.org / Call Customer Care at 714-741-0004 for a Return Merchandise Authorization number (RMA#). An RMA# is required in order to process returns and issue credit. Returned merchandise received without an RMA# will not be automatically refunded.
2. Write the RMA# clearly in the box on the Return Merchandise Authorization Form and on the outside of your return package. Please include this packing slip inside your return package. We also recommend that you keep a copy for your records.
3. Please use the original packaging, if possible, and seal the package securely with tape. We recommend using protective packing to minimize any damage to the product. Remove any other labels from the package. We recommend that you insure the package when sending and retain the receipt. Dermanex is not responsible for return postage, the cost of insurance, or lost or undelivered items.
4. Send the package to the following address:
505-B Mercury Lane
Brea, CA 92821
Please remember to include your return address in the top left corner.
5. Please allow 30 calendar days for Dermanex to receive and process your return. We will credit or refund the purchase price paid by you for the item(s) plus any tax paid on the item(s), less any discounts, rebates, credits or refunds already given to you in connection with such products. In the event that you return part of a kit, we will credit or refund the portion of the purchase price allocable to the product you are returning. The original shipping and handling charges, if any, will not be refunded.
Returning promotional bonus item
If you are returning an item with a promotional bonus item, the bonus item must be sent back to us in order for us to process your return.
All international orders are final sales and not eligible for returns.
For more information on exchanges or any other questions, please send us an email at email@example.com or call 714-741-0004.
Dermanex Customer Service