Shipping Costs & Delivery Times
Orders must be placed by 12pm PT Monday – Friday to start processing on the same day. Processing time usually takes 1 business day. Delivery times are based on orders placed between Monday – Friday. Dermanex.com offers FREE STANDARD SHIPPING on all U.S. merchandise orders $50 and over (excluding taxes). Orders $50 and over always ship for free—no promotion code needed. For shipments totaling less than $50, there is a delivery charge of $9.99 for Standard shipping.
If your item sells out and becomes unavailable for shipping right away, we will contact you directly.
***Certain products are ineligible for Free shipping offer and a $9.99 flat shipping cost is applied to all orders of these products. This shipping exclusion is indicated on the product speculation/description page. If the order is combined with over $50 of skincare items, it qualifies for FREE STANDARD SHIPPING. All orders with these products are shipped by standard shipping unless we are notified by customers for a specified shipping request.
Hawaii, Alaska, Puerto Rico& Guam
For shipments to Hawaii, Alaska, Puerto Rico, and Guam we offer USPS (Priority), Standard Ground, 3 Day, and 2 Day shipping services. For more information, please contact our customer service department email@example.com or 714-741-0004.
If you are shipping to a U.S. P.O. Box, we offer USPS Priority free on orders $50 and over.
We offer worldwide shipping. The shipping cost won't be added to your order automatically, but we will send you a shipping quote since each overseas shipping fee varies according to volume/weight of the package and the destination country. We ship your order via USPS or DHL.
For more information, please contact our customer service department firstname.lastname@example.org or 714-741-0004.
Multiple Shipping Addresses
At this time, we can only ship to one address per order. To ship to multiple addresses, please contact our customer service department email@example.com or 714-741-0004.
Business Days & Holidays All orders ship Monday - Friday, excluding federal holidays within the United States. For Standard Ground shipping, 2 Day and 1 Day Shipping: orders must be placed by 12 pm Pacific Time (PT) to be processed on the same business day otherwise it will be processed the next day. Packages do not ship from our distribution centers on the following holidays :
For packages shipping to Hawaii & Alaska, P.O. Boxes and APO/FPO/DPO Military Addresses using USPS Priority there are additional holidays in which packages do not ship from our distribution centers including Martin Luther King Jr. Day, President’s Day, Columbus Day, and Veteran’s Day.
When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail. You may also call Dermanex's Customer Service to track your order. For more information or questions, please send us an email at firstname.lastname@example.org or call 714-741-0004.
Office Hours: Monday – Friday: 9 am – 3 pm PT.
Dermanex Customer Service